Pabau - Notice history

Pabau Web Application (Desktop/Laptop) experiencing degraded performance

Pabau Web Application (Desktop/Laptop) - Degraded performance

100% - uptime
Jul 2025 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2025100.0% uptime
Aug 2025100.0% uptime
Sep 2025100.0% uptime

Pabau GO (iOS app) - Operational

100% - uptime
Jul 2025 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2025100.0% uptime
Aug 2025100.0% uptime
Sep 2025100.0% uptime

Echo AI - Operational

100% - uptime
Jul 2025 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2025100.0% uptime
Aug 2025100.0% uptime
Sep 2025100.0% uptime

Log in - Operational

100% - uptime
Jul 2025 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2025100.0% uptime
Aug 2025100.0% uptime
Sep 2025100.0% uptime

Third Party: SendGrid → Mail Sending → API v2 - Operational

100% - uptime

Online Bookings - Operational

100% - uptime
Jul 2025 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2025100.0% uptime
Aug 2025100.0% uptime
Sep 2025100.0% uptime

Client Portal - Operational

100% - uptime
Jul 2025 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2025100.0% uptime
Aug 2025100.0% uptime
Sep 2025100.0% uptime

Third Party: DigitalOcean → Droplets → LON1 - Operational

Third Party: SendGrid → API - Operational

Third Party: Amazon Web Services → AWS s3-eu-west-1 - Operational

Third Party: Amazon Web Services → AWS s3-us-west-1 - Operational

Notice history

Sep 2025

Point of Sale Slowness / Failure
  • Resolved
    Resolved

    The issue affecting Point of Sale performance for some clinics has been resolved. Functionality is now fully restored. We apologize for any disruption caused and appreciate your patience while we worked on this.

  • Identified
    Identified

    We are currently investigating reports that some clinics may be experiencing slowness or failures with the Point of Sale. Our team is actively looking into the issue and will provide updates as soon as possible.

Video Conferencing Feature Temporarily Unavailable
  • Resolved
    Resolved

    The issue with the video conferencing feature has been fixed, and the service is now fully operational. Thank you for your patience while we worked on this.

  • Identified
    Identified

    We are currently experiencing an issue where the video conferencing feature is unavailable. Our team is actively working on resolving this and restoring full functionality as soon as possible. We apologise for any inconvenience caused and will provide updates as we make progress.

Aug 2025

Prices in POS may revert to 0
  • Resolved
    Resolved
    The issue causing prices in the POS to revert to 0 has been identified and resolved. All systems are now operating normally. We will continue to monitor to ensure stability.
  • Identified
    Identified

    Our team has identified an issue where prices in the POS may revert to 0. We are actively working on a resolution and will provide updates as soon as possible.

Jul 2025

There has been an issue with viewing the payment/invoice on the client card.
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
Staff receiving booking emails despite notifications being disabled
  • Resolved
    Resolved

    The issue causing staff members to receive booking email notifications despite having notifications disabled has now been resolved. Notification settings are once again being respected as configured.

    Thank you for your patience while we worked to fix this.

  • Identified
    Identified

    We are currently investigating an issue where staff members are receiving email notifications about bookings, even though their notifications are disabled in the settings. Our team is working to identify the root cause and implement a fix.

    We apologise for the inconvenience and will provide updates as soon as possible.

Export / Download for Invoice reports feature currently unavailable
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We’re currently experiencing an issue affecting invoice reports. Users are unable to download or export invoice data at this time. Our team has identified the cause and is working to implement a fix. We’ll provide updates as soon as the issue is resolved. Thank you for your understanding.

Temporary issues with loading and downloading attachments/files
  • Update
    Update

    The issue affecting attachment loading and downloads has now been resolved. Files should now attach and download without delays or failures. We’re continuing to monitor performance to ensure stability. Thank you for your patience while we worked to fix this.

  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We’ve identified an issue affecting the download and attachment of files. Users may experience delays when attaching or downloading files, and in some cases, the action may fail entirely. Our team is actively working on a fix, and we’ll provide updates as soon as the issue is resolved. Thank you for your patience.

Jul 2025 to Sep 2025

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