Pabau - Notice history

Pabau Web Application (Desktop/Laptop) experiencing degraded performance

Pabau Web Application (Desktop/Laptop) - Degraded performance

100% - uptime
Apr 2026 · 100.0%May · 100.0%Jun · 99.15%
Apr 2026100.0% uptime
May 2026100.0% uptime
Jun 202699.15% uptime

Pabau GO (iOS app) - Operational

100% - uptime
Apr 2026 · 100.0%May · 100.0%Jun · 99.99%
Apr 2026100.0% uptime
May 2026100.0% uptime
Jun 202699.99% uptime

Echo AI - Operational

100% - uptime
Apr 2026 · 100.0%May · 100.0%Jun · 100.0%
Apr 2026100.0% uptime
May 2026100.0% uptime
Jun 2026100.0% uptime

Log in - Operational

100% - uptime
Apr 2026 · 100.0%May · 98.92%Jun · 100.0%
Apr 2026100.0% uptime
May 202698.92% uptime
Jun 2026100.0% uptime

Third Party: SendGrid → Mail Sending → API v2 - Operational

100% - uptime

Online Bookings - Operational

100% - uptime
Apr 2026 · 100.0%May · 100.0%Jun · 100.0%
Apr 2026100.0% uptime
May 2026100.0% uptime
Jun 2026100.0% uptime

Client Portal - Operational

100% - uptime
Apr 2026 · 100.0%May · 100.0%Jun · 100.0%
Apr 2026100.0% uptime
May 2026100.0% uptime
Jun 2026100.0% uptime

Third Party: DigitalOcean → Droplets → LON1 - Operational

Third Party: SendGrid → API - Operational

Third Party: Amazon Web Services → AWS s3-eu-west-1 - Operational

Third Party: Amazon Web Services → AWS s3-us-west-1 - Operational

Notice history

Jun 2026

Some clients are unable to login to the Pabau Application
  • Resolved
    UTC
    Resolved

    Our team have resolved the 2002 error that some users were seeing on the iOS app. Later today the app will be updated for anyone who has had issues with consent forms or the new pipelines. As soon as it is available in the app store please update to the newest version which includes:

    What's New:
    New Features:
    • Aftercare Pathways: skip steps with PIN approval, re-open completed pathways to add photos, "Set up later" for deleted forms, skipped-step badges
    • Client photos: continuous capture, background uploads, delete, and web sync
    • Self Pay deposits now send a payment link instead of creating an unpaid invoice

    Bug Fixes:
    • Booking failures now show clear error popups (roster pre-check, deposit-gate fixes)
    • Forms: fixed ordering, saving, previewing, and listings; medical history template picker; DOB/phone answers saved in correct format
    • Mandatory appointment custom fields are now visible and enforced
    • POS: inactive services filtered out; fixed crash when company has no POS settings
    • Tap to Pay: terminal location no longer hardcoded to GB
    • Prescriptions: correct doctor names/fields; drug lot expiry and save fixes
    • Leads screen now respects company currency
    • ePaper forms from calendar sidebar open correctly

    Improvements:
    • Calendar performance: smoother horizontal scrolling
    • Fixed memory crash on large accounts (older iPads)

    Please continue to report any feedback or any challenges via taking a screenshot as this goes to the team for auto triage and is the only way to report app issues.

  • Investigating
    UTC
    Investigating

    We are currently investigating this incident. The Web Version of Pabau is unaffected and we would recommend logging in there. Please access app.pabau.com

Pabau GO, Issues Saving Medical Forms
  • Resolved
    UTC
    Resolved

    The issue affecting medical forms on the Pabau GO app has now been resolved.

    To ensure the fix is applied correctly, please update Pabau GO to version 7.0.3 via the App Store:
    https://apps.apple.com/gb/app/pabau-go/id1057335634

    What’s New in 7.0.3

    New Features
    • Aftercare Pathways improvements, including PIN-approved step skipping, re-opening completed pathways to add photos, “Set up later” for deleted forms, and skipped-step indicators
    • Enhanced client photo management with continuous capture, background uploads, delete functionality, and web sync support
    • Self Pay deposits now generate a payment link instead of creating an unpaid invoice

    Bug Fixes
    • Improved booking failure handling with clearer error messages and roster/deposit validation fixes
    • Forms improvements covering ordering, saving, previews, listings, medical history template selection, and correct formatting for DOB and phone number responses
    • Mandatory appointment custom fields are now displayed and properly enforced
    • POS improvements, including filtering inactive services and resolving crashes when POS settings are missing
    • Tap to Pay terminal location is no longer restricted to GB
    • Prescription fixes for doctor information, drug lot expiry handling, and save reliability
    • Leads screen now correctly reflects the company currency
    • ePaper forms launched from the calendar sidebar now open correctly

    Performance & Improvements
    • Smoother horizontal scrolling within the calendar
    • Resolved memory-related crashes impacting larger accounts, particularly on older iPads

    Please continue to report any issues or feedback directly via the in-app screenshot reporting feature. This sends information directly to our team for automatic triage and remains the fastest and most effective way to report app-related issues.

  • Investigating
    UTC
    Investigating

    We are currently investigating an issue on the Pabau GO app where medical forms, including medical questionnaires and consent forms, may fail to save for some users. Our team is actively working on a fix, and we will provide further updates as soon as possible.

May 2026

Issues Receiving 2FA Verification Codes
  • Resolved
    UTC
    Resolved

    The issue affecting 2FA verification code delivery has now been resolved.

    As part of the mitigation, 2FA was temporarily disabled to allow users to log in while we worked on a fix. 2FA has now been re-enabled, and verification codes will once again be required during login.

    We apologise for the inconvenience caused and appreciate your patience.

  • Identified
    UTC
    Identified

    We have temporarily removed 2FA requirements, allowing users to log in successfully while we continue investigating the issue with verification code delivery.

  • Investigating
    UTC
    Investigating

    We are currently investigating an issue affecting login attempts. Some users are unable to log in because 2FA verification codes are not being received as expected.

    Our team is actively investigating the issue and working towards a resolution. In the meantime, users can continue accessing the platform via the Pabau GO app.

    We apologise for the inconvenience and will provide further updates as soon as more information becomes available.

Apr 2026

Email Sender Creation and Sending Address Issue
  • Resolved
    UTC
    Resolved

    We have now resolved the issue affecting email sender functionality.

    Verified sender addresses are once again being saved correctly, and outbound communications, including automations and newsletters, are now being sent from the correct verified sender address as expected.

  • Identified
    UTC
    Identified

    We have identified an issue affecting email sender functionality.

    Users may see a confirmation message indicating that a new email sender has been successfully created, but the sender is not actually being saved. Additionally, for accounts with an already verified email sender, outbound communications, such as automations and newsletters, are sent from noreply@pabau.com instead of the verified sender address.

    Both issues are related and are being addressed under the same fix, which is currently in its final stages.

Apr 2026 to Jun 2026

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