Pabau - Notice history

All systems operational

Pabau Web Application (Desktop/Laptop) - Operational

100% - uptime
Mar 2026 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2026100.0% uptime
Apr 2026100.0% uptime
May 2026100.0% uptime

Pabau GO (iOS app) - Operational

100% - uptime
Mar 2026 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2026100.0% uptime
Apr 2026100.0% uptime
May 2026100.0% uptime

Echo AI - Operational

100% - uptime
Mar 2026 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2026100.0% uptime
Apr 2026100.0% uptime
May 2026100.0% uptime

Log in - Operational

100% - uptime
Mar 2026 · 100.0%Apr · 100.0%May · 98.92%

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Mar 2026100.0% uptime
Apr 2026100.0% uptime
May 202698.92% uptime

Third Party: SendGrid → Mail Sending → API v2 - Operational

100% - uptime

Online Bookings - Operational

100% - uptime
Mar 2026 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2026100.0% uptime
Apr 2026100.0% uptime
May 2026100.0% uptime

Client Portal - Operational

100% - uptime
Mar 2026 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2026100.0% uptime
Apr 2026100.0% uptime
May 2026100.0% uptime

Third Party: DigitalOcean → Droplets → LON1 - Operational

Third Party: SendGrid → API - Operational

Third Party: Amazon Web Services → AWS s3-eu-west-1 - Operational

Third Party: Amazon Web Services → AWS s3-us-west-1 - Operational

Notice history

May 2026

Document Deletion Issue in EMR
  • Resolved
    UTC
    Resolved

    The issue affecting document deletion in EMR has been resolved. Documents deleted from the EMR Documents section are now removed successfully and will no longer reappear after refreshing the page or reopening the client record. We have implemented a fix and confirmed that document deletion is functioning as expected.

  • Identified
    UTC
    Identified

    We are aware of an issue affecting document deletion in EMR, where documents may appear to be successfully deleted but remain in the system and reappear after refreshing the page or reopening the client record. Our team is actively investigating the issue and working on a resolution.

Pabau GO iOS App Connection Failure
  • Resolved
    UTC
    Resolved

    The issue affecting the Pabau GO iOS app has now been resolved.

    Users should no longer experience the “Connection Failure” message when using the app. The web version remained fully operational throughout the incident.

    Thank you for your patience while our team investigated and resolved the issue.

  • Investigating
    UTC
    Investigating

    We are currently investigating an issue affecting the Pabau GO iOS app.

    Users may see a “Connection Failure” message when attempting to use the app. At this time, the web version of Pabau is not affected and continues to function normally.

    Our team is actively investigating the issue and working towards a resolution.

Issues Receiving 2FA Verification Codes
  • Resolved
    UTC
    Resolved

    The issue affecting 2FA verification code delivery has now been resolved.

    As part of the mitigation, 2FA was temporarily disabled to allow users to log in while we worked on a fix. 2FA has now been re-enabled, and verification codes will once again be required during login.

    We apologise for the inconvenience caused and appreciate your patience.

  • Identified
    UTC
    Identified

    We have temporarily removed 2FA requirements, allowing users to log in successfully while we continue investigating the issue with verification code delivery.

  • Investigating
    UTC
    Investigating

    We are currently investigating an issue affecting login attempts. Some users are unable to log in because 2FA verification codes are not being received as expected.

    Our team is actively investigating the issue and working towards a resolution. In the meantime, users can continue accessing the platform via the Pabau GO app.

    We apologise for the inconvenience and will provide further updates as soon as more information becomes available.

Apr 2026

Capture Forms – Leads Not Being Generated
  • Resolved
    UTC
    Resolved

    The issue affecting capture form submissions and lead generation has now been resolved. Submissions are once again generating leads in the Leads section as expected.

  • Investigating
    UTC
    Investigating

    We have identified an issue where capture form submissions are completing successfully, but leads are not being generated in the Leads section as expected.

    Our team is actively working on a fix. We are also investigating the impact on submissions made during the affected period and will provide a further update as soon as possible. We apologise for any inconvenience this may cause.

Issue with Sending Emails
  • Resolved
    UTC
    Resolved

    The issue affecting email delivery has now been resolved, and emails are being sent as expected.

    We appreciate your patience while we investigated and fixed the issue. If you continue to experience any problems, please reach out to our support team.

  • Investigating
    UTC
    Investigating

    We are currently aware of an issue preventing emails from being sent. Our team is investigating the root cause and working to resolve this as quickly as possible.

    We will provide an update as soon as we have more information.

Email Sender Creation and Sending Address Issue
  • Resolved
    UTC
    Resolved

    We have now resolved the issue affecting email sender functionality.

    Verified sender addresses are once again being saved correctly, and outbound communications, including automations and newsletters, are now being sent from the correct verified sender address as expected.

  • Identified
    UTC
    Identified

    We have identified an issue affecting email sender functionality.

    Users may see a confirmation message indicating that a new email sender has been successfully created, but the sender is not actually being saved. Additionally, for accounts with an already verified email sender, outbound communications, such as automations and newsletters, are sent from noreply@pabau.com instead of the verified sender address.

    Both issues are related and are being addressed under the same fix, which is currently in its final stages.

Mar 2026

Issues with Calendar and Shifts on Pabau GO (iOS)
  • Resolved
    UTC
    Resolved

    The issue affecting the calendar and shifts on the Pabau GO iOS application has now been resolved.

    Users should now be able to view the calendar, access shifts, and create new shifts without experiencing crashes.

    We will continue to monitor the system, but all services are now operating as expected. Thank you for your patience while we worked to resolve this issue.

  • Investigating
    UTC
    Investigating

    We have identified an issue affecting the Pabau GO iOS application, where the calendar and shifts may not appear as expected.

    Additionally, the application may crash when attempting to create a new shift.

    Our team is aware of the problem and is actively working to resolve it as quickly as possible.

    Please note that this issue is limited to the Pabau GO iOS app only. The web version of Pabau is not affected and continues to function normally.

    We appreciate your patience and will provide further updates as soon as more information becomes available.

Slowness Across Pabau
  • Resolved
    UTC
    Resolved

    The issue causing slowness across the system has now been resolved.

    Our team implemented a fix and monitored the system to ensure that performance returned to normal and that all services are operating as expected.

    We will continue to keep an eye on system performance to maintain stability. Thank you for your patience and understanding while we worked to resolve this issue.

  • Monitoring
    UTC
    Monitoring

    We have implemented a fix to address the slowness experienced across the system and are currently monitoring the results to ensure that performance has returned to normal.

    Our team will continue to closely observe system performance to confirm stability and ensure the issue is fully resolved. We appreciate your patience while we worked to address this.

    Further updates will be provided if necessary.

  • Investigating
    UTC
    Investigating

    We are currently investigating reports of slowness across the Pabau platform. Some users may experience slower load times, delays when navigating between pages, or intermittent performance issues.

    Our engineering team is actively working to identify the root cause and implement a fix as quickly as possible. We understand the impact this may have on your day-to-day operations and appreciate your patience while we work to resolve it.

    Further updates will be provided shortly.

System Slowness
  • Resolved
    UTC
    Resolved

    The performance issues that were causing slowness across the system have now been fully resolved. Our team identified the root cause and implemented the necessary fixes to restore normal system performance.

    We are continuing to monitor the platform closely to ensure stability and prevent recurrence. We appreciate your patience and understanding while we worked on resolving this issue.

    Please note that the Pabau GO iOS app remained fully operational throughout the incident and was not affected.

    If you continue to experience any issues, please contact our support team.

  • Monitoring
    UTC
    Monitoring

    A fix has now been applied to address the slow loading on the Pabau web application.

    We’ll continue to closely monitor performance to ensure everything remains stable. Thank you for your patience while we worked through this.

  • Investigating
    UTC
    Investigating

    We are currently aware of performance issues causing system-wide slowness. Our team is actively investigating the root cause and working to restore normal performance as quickly as possible.

    Please note that the Pabau GO app is functioning normally and is not affected by this issue. You can access it HERE

    We will provide further updates as soon as more information becomes available.

Mar 2026 to May 2026

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