Pabau - Notice history

All systems operational

Pabau Web Application (Desktop/Laptop) - Operational

100% - uptime
Jul 2025 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2025100.0% uptime
Aug 2025100.0% uptime
Sep 2025100.0% uptime

Pabau GO (iOS app) - Operational

100% - uptime
Jul 2025 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2025100.0% uptime
Aug 2025100.0% uptime
Sep 2025100.0% uptime
100% - uptime

Online Bookings - Operational

100% - uptime
Jul 2025 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2025100.0% uptime
Aug 2025100.0% uptime
Sep 2025100.0% uptime

Client Portal - Operational

100% - uptime
Jul 2025 · 100.0%Aug · 100.0%Sep · 100.0%

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Jul 2025100.0% uptime
Aug 2025100.0% uptime
Sep 2025100.0% uptime

Third Party: DigitalOcean → Droplets → LON1 - Operational

Third Party: SendGrid → Mail Sending → API v2 - Operational

Third Party: SendGrid → API - Operational

Third Party: Amazon Web Services → AWS s3-eu-west-1 - Operational

Third Party: Amazon Web Services → AWS s3-us-west-1 - Operational

Notice history

Sep 2025

No notices reported this month

Aug 2025

SMS Sending Unavailable for Clients Outside the UK
  • Resolved
    Resolved

    The issue with SMS sending for non-UK clinics has now been resolved. All clinics outside of the UK can once again send SMS messages to their clients without interruption. We apologise for any inconvenience caused and appreciate your patience while we worked with our provider to restore service.

  • Investigating
    Investigating
    We are currently experiencing an issue affecting all types of **SMS delivery for clients outside of the UK**. Messages sent from non-UK clinics may fail or be delayed. Our team is actively investigating the cause and working with our SMS provider to restore normal service as soon as possible. UK SMS delivery remains unaffected.
Email Delivery Delay
  • Resolved
    Resolved

    This incident has been resolved. Queued emails will be sent in the coming 24 hours. All other emails will now send as normal.

    ACTION TO COMPLETE:

    If you have not already done so all businesses should add a verified sender: https://support.pabau.com/en/pabau2/sender-address#how-to-add-a-sender-address

  • Update
    Update

    ACTION: PLEASE ADD A VERIFIED SENDER

    As we continue to work to restore the normal speed of email delivery, we have identified that some emails from non-verified senders are seem to be the most impacted with being queued; this backlog will be be sent when the fixes are applied relating to our upstream email provider. (ongoing)


    If you have a verified sender address, your emails are likely to be unaffected and will likely deliver as normal:

    PLEASE COMPLETE THIS ACTION:

    If you have not already done so all businesses should add a verified sender: https://support.pabau.com/en/pabau2/sender-address#how-to-add-a-sender-address

  • Identified
    Identified
    Our teams have identified the issues causing the slower delivery of emails and are applying the fixes required to get emails sending as normal, we will provide a further update at 12pm GMT.
  • Investigating
    Investigating
    Our teams have identified the issues causing the slower delivery of emails and are applying the fixes required to get emails sending as normal, we will provide a further update at 12pm GMT.
Scheduled Server Maintenance
  • Completed
    August 23, 2025 at 10:15 PM
    Completed
    August 23, 2025 at 10:15 PM
    Maintenance has completed successfully
  • In progress
    August 23, 2025 at 10:00 PM
    In progress
    August 23, 2025 at 10:00 PM
    Maintenance is now in progress
  • Planned
    August 23, 2025 at 10:00 PM
    Planned
    August 23, 2025 at 10:00 PM

    We have scheduled server maintenance every Sunday at 10:00 PM UTC time. This maintenance will last approximately 15 minutes and is intended to improve server performance throughout the week.

Scheduled Server Maintenance
  • Completed
    August 17, 2025 at 8:15 PM
    Completed
    August 17, 2025 at 8:15 PM
    Maintenance has completed successfully
  • In progress
    August 17, 2025 at 8:00 PM
    In progress
    August 17, 2025 at 8:00 PM
    Maintenance is now in progress
  • Planned
    August 17, 2025 at 8:00 PM
    Planned
    August 17, 2025 at 8:00 PM

    We have scheduled server maintenance every Sunday at 10:00 PM UTC time. This maintenance will last approximately 15 minutes and is intended to improve server performance throughout the week.

Prices in POS may revert to 0
  • Resolved
    Resolved
    The issue causing prices in the POS to revert to 0 has been identified and resolved. All systems are now operating normally. We will continue to monitor to ensure stability.
  • Identified
    Identified

    Our team has identified an issue where prices in the POS may revert to 0. We are actively working on a resolution and will provide updates as soon as possible.

Jul 2025

There has been an issue with viewing the payment/invoice on the client card.
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
Staff receiving booking emails despite notifications being disabled
  • Resolved
    Resolved

    The issue causing staff members to receive booking email notifications despite having notifications disabled has now been resolved. Notification settings are once again being respected as configured.

    Thank you for your patience while we worked to fix this.

  • Identified
    Identified

    We are currently investigating an issue where staff members are receiving email notifications about bookings, even though their notifications are disabled in the settings. Our team is working to identify the root cause and implement a fix.

    We apologise for the inconvenience and will provide updates as soon as possible.

Export / Download for Invoice reports feature currently unavailable
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We’re currently experiencing an issue affecting invoice reports. Users are unable to download or export invoice data at this time. Our team has identified the cause and is working to implement a fix. We’ll provide updates as soon as the issue is resolved. Thank you for your understanding.

Temporary issues with loading and downloading attachments/files
  • Update
    Update

    The issue affecting attachment loading and downloads has now been resolved. Files should now attach and download without delays or failures. We’re continuing to monitor performance to ensure stability. Thank you for your patience while we worked to fix this.

  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We’ve identified an issue affecting the download and attachment of files. Users may experience delays when attaching or downloading files, and in some cases, the action may fail entirely. Our team is actively working on a fix, and we’ll provide updates as soon as the issue is resolved. Thank you for your patience.

Jul 2025 to Sep 2025

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