Pabau - Notice history

The deployment is in progress, however due to extended quality checks it is taking slightly longer than expected, we hope to be able to re-enable all appointments within the next 30 minutes or so.

As mentioned in all below updates: Please download the app to access the calendar: https://apps.apple.com/gb/app/pabau-go/id1057335634

All other aspects of Pabau are working via Desktop/Laptop via app.pabau.com

The fix to allow calendar entries to show on the web app has failed an internal test and must be redeployed. We expect this to take a further 45minutes - the calendar remains restricted for this period.

With situations like this - we always look at where we could do better and it has been identified that our calendar was causing the slowness that we have seen today; therefore we have taken the opportunity to deploy some upgrades that we had been working on resulting in:

A speed increase of 3700% on our month view load.
and an overall upgrade of 90% faster for day view.

The effects of the significant upgrade to the calendar will be live with the fix which will allow us to resume the calendar to full functionality and show all appointments.

On a positive note: we have seen 90% of our clients download and use the mobile app to ensure they have access to and the feedback has been this has been very helpful to:

View appointments

Book appointments

Reschedule appointments

With this, and all other functionality working via app.pabau.com - we hope we have limited the impact, but of course we apologise for the issues unreservedly and hope you will enjoy the upgrades that we will push shortly.

Kane - COO

We are on track to be able to bring the calendar view back in the web version of Pabau 2, in around 45 minutes or so.

As a reminder, your live calendar can be viewed and appointments can be booked via the ios mobile app, which is an isolated environment and is suggested to use as a backup in the event of any slowness with Pabau 2. https://apps.apple.com/gb/app/pabau-go/id1057335634

All other aspects of Pabau are working via Desktop/Laptop via app.pabau.com

For the next 1-2 hours Pabau 2 calendar will appear empty - this is nothing to worry about and all data is in the database. This is due to the calendar being taken offline to resolve the slowness. We expect to get the calendar fully operational within the next 1.5hours. Please use only the iOS app for viewing appointments and booking appointments: https://apps.apple.com/gb/app/pabau-go/id1057335634

All other parts of Pabau 2 are operational via app.pabau.com.

We have had to temporarily disable the Pabau 2 calendar which has been identified as causing the slowness across the application.

As this has been disabled all other aspects of Pabau will work via app.pabau.com ->

You can still access view and use your Calender to make bookings via the Pabau GO app, please download and use the mobile application here: https://apps.apple.com/gb/app/pabau-go/id1057335634

The issue affecting clients on the UK6 server has now been fully resolved. All services are operating normally.

We appreciate your patience and apologize for the disruption.

Please always follow https://pabau.instatus.com/ whenever you notice any speed issues relating to the Pabau web application.

The servers have now restarted - and the system speed has returned to normal.

In situations where you can not access the webapp please use the iOS app which runs independently. https://apps.apple.com/gb/app/pabau-go/id1057335634

The server restart is in the process of completing, the system will return to normal shortly.

Please continue to use our Pabau GO iOS app if to access Calendar and Client Cards

A further restart is required - expect 5 minutes more of slowness.