Pabau - Login Issues Affecting Some Users – Incident details

Pabau Web Application (Desktop/Laptop) experiencing degraded performance

Login Issues Affecting Some Users

Resolved
Partial outage
Started 23 days agoLasted about 3 hours

Affected

Pabau GO (iOS app)

Operational from 9:52 AM to 11:32 AM, Partial outage from 11:32 AM to 1:14 PM

Log in

Partial outage from 9:52 AM to 1:14 PM

Setup

Operational from 9:52 AM to 11:32 AM, Partial outage from 11:32 AM to 1:14 PM

Medical Forms

Operational from 9:52 AM to 11:32 AM, Partial outage from 11:32 AM to 1:14 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Update
    UTC
    Update

    We have deployed a fix and are monitoring the results. Logging in to the web version of Pabau is now working as expected. Our developers are still investigating the iOS application (login issue).

    Also, some Treatment Notes (Medical Forms) might be affected, but our team is monitoring this in the meantime.

    Thank you for your patience, and apologies for the inconvenience.

  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result. Our team is actively monitoring the system to confirm that everything remains stable.

  • Investigating
    UTC
    Investigating

    We're aware that some clients are currently experiencing issues when trying to log in to Pabau. Our team is actively investigating the cause and working to restore normal login functionality as quickly as possible.

    Thank you for your patience and understanding while we work to resolve this.