Pabau - Notice history

All systems operational

Pabau Web Application (Desktop/Laptop) - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2026100.0% uptime
Mar 2026100.0% uptime
Apr 2026100.0% uptime

Pabau GO (iOS app) - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2026100.0% uptime
Mar 2026100.0% uptime
Apr 2026100.0% uptime

Echo AI - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2026100.0% uptime
Mar 2026100.0% uptime
Apr 2026100.0% uptime

Log in - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2026100.0% uptime
Mar 2026100.0% uptime
Apr 2026100.0% uptime

Third Party: SendGrid → Mail Sending → API v2 - Operational

100% - uptime

Online Bookings - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2026100.0% uptime
Mar 2026100.0% uptime
Apr 2026100.0% uptime

Client Portal - Operational

100% - uptime
Feb 2026 · 100.0%Mar · 100.0%Apr · 100.0%

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Feb 2026100.0% uptime
Mar 2026100.0% uptime
Apr 2026100.0% uptime

Third Party: DigitalOcean → Droplets → LON1 - Operational

Third Party: SendGrid → API - Operational

Third Party: Amazon Web Services → AWS s3-eu-west-1 - Operational

Third Party: Amazon Web Services → AWS s3-us-west-1 - Operational

Notice history

Apr 2026

No notices reported this month

Mar 2026

Issues with Calendar and Shifts on Pabau GO (iOS)
  • Resolved
    Resolved

    The issue affecting the calendar and shifts on the Pabau GO iOS application has now been resolved.

    Users should now be able to view the calendar, access shifts, and create new shifts without experiencing crashes.

    We will continue to monitor the system, but all services are now operating as expected. Thank you for your patience while we worked to resolve this issue.

  • Investigating
    Investigating

    We have identified an issue affecting the Pabau GO iOS application, where the calendar and shifts may not appear as expected.

    Additionally, the application may crash when attempting to create a new shift.

    Our team is aware of the problem and is actively working to resolve it as quickly as possible.

    Please note that this issue is limited to the Pabau GO iOS app only. The web version of Pabau is not affected and continues to function normally.

    We appreciate your patience and will provide further updates as soon as more information becomes available.

Slowness Across Pabau
  • Resolved
    Resolved

    The issue causing slowness across the system has now been resolved.

    Our team implemented a fix and monitored the system to ensure that performance returned to normal and that all services are operating as expected.

    We will continue to keep an eye on system performance to maintain stability. Thank you for your patience and understanding while we worked to resolve this issue.

  • Monitoring
    Monitoring

    We have implemented a fix to address the slowness experienced across the system and are currently monitoring the results to ensure that performance has returned to normal.

    Our team will continue to closely observe system performance to confirm stability and ensure the issue is fully resolved. We appreciate your patience while we worked to address this.

    Further updates will be provided if necessary.

  • Investigating
    Investigating

    We are currently investigating reports of slowness across the Pabau platform. Some users may experience slower load times, delays when navigating between pages, or intermittent performance issues.

    Our engineering team is actively working to identify the root cause and implement a fix as quickly as possible. We understand the impact this may have on your day-to-day operations and appreciate your patience while we work to resolve it.

    Further updates will be provided shortly.

System Slowness
  • Resolved
    Resolved

    The performance issues that were causing slowness across the system have now been fully resolved. Our team identified the root cause and implemented the necessary fixes to restore normal system performance.

    We are continuing to monitor the platform closely to ensure stability and prevent recurrence. We appreciate your patience and understanding while we worked on resolving this issue.

    Please note that the Pabau GO iOS app remained fully operational throughout the incident and was not affected.

    If you continue to experience any issues, please contact our support team.

  • Monitoring
    Monitoring

    A fix has now been applied to address the slow loading on the Pabau web application.

    We’ll continue to closely monitor performance to ensure everything remains stable. Thank you for your patience while we worked through this.

  • Investigating
    Investigating

    We are currently aware of performance issues causing system-wide slowness. Our team is actively investigating the root cause and working to restore normal performance as quickly as possible.

    Please note that the Pabau GO app is functioning normally and is not affected by this issue. You can access it HERE

    We will provide further updates as soon as more information becomes available.

Feb 2026

Slowness Across Pabau
  • Resolved
    Resolved

    The issue causing slowness across the platform has now been fully resolved.

    To stabilise performance, we restarted several servers, and since then, the platform has returned to normal operating levels. All services are now functioning as expected.

    We sincerely apologise for any disruption this may have caused and appreciate your patience while we worked to resolve the issue.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We are currently investigating reports of slowness across the Pabau platform. Some users may experience slower load times, delays when navigating between pages, or intermittent performance issues.

    Our engineering team is actively working to identify the root cause and implement a fix as quickly as possible. We understand the impact this may have on your day-to-day operations and appreciate your patience while we work to resolve it.

    Further updates will be provided shortly.

Slowness Across Pabau
  • Resolved
    Resolved

    The issue causing slowness across the Pabau platform has been resolved.

    Platform performance has returned to normal, and all services are operating as expected. We apologise for any disruption this may have caused and thank you for your patience.

  • Monitoring
    Monitoring

    A fix has been deployed and platform performance is expected to stabilise.

    If you’re still experiencing any slowness, it should resolve shortly. Our team continues to monitor the system closely and will provide updates as needed.

  • Identified
    Identified

    We’ve identified the cause of the slowness and are deploying fixes to restore normal platform speed.

    We understand this may be affecting your work and appreciate your patience while we resolve the issue. Our team is closely monitoring performance and will provide further updates as progress is made.

  • Investigating
    Investigating

    We are currently investigating reports of slowness across the Pabau platform. Some users may experience slower load times, delays when navigating between pages, or intermittent performance issues.

    Our engineering team is actively working to identify the root cause and implement a fix as quickly as possible. We understand the impact this may have on your day-to-day operations and appreciate your patience while we work to resolve it.

    Further updates will be provided shortly.

Invoice Expansion Error on Client Card
  • Resolved
    Resolved

    The issue causing an error message to appear when expanding invoices under Client Card, Financials, Invoices has now been resolved.

    The error was visual only, and no invoice data or functionality was impacted. All services are operating as expected.

  • Investigating
    Investigating

    We are currently investigating an issue where an error message appears when expanding an invoice under Client Card, Financials, Invoices.

    The error is displayed upon attempting to expand the invoice view. No functionality is lost, and all invoice data remains accessible.

    Our team is reviewing the cause and will provide an update as soon as possible.

Temporary Service Disruption
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    An unexpected server restart occurred, which impacted certain key services and caused temporary performance issues.

    The restart has now completed, and services are in the process of being fully restored. Functionality should return to normal shortly and may have already been restored for some users.

    We will continue to monitor the system to ensure full stability.

Some Users Affected: Diagrams Not Loading in Treatment Notes on the iOS Pabau GO application
  • Resolved
    Resolved

    The issue affecting some users on the iOS Pabau GO application, where diagram images within treatment note forms (such as facial diagrams used for drawing) were not loading as expected, has now been resolved.

    This issue was limited to certain treatment notes containing diagram images and did not affect all users or other areas of the application. A fix has been implemented, and the diagrams should now load normally in the affected forms.

    We will continue to monitor the system to ensure everything remains stable. If you experience any further issues, please contact our support team.

  • Identified
    Identified

    We have identified an issue affecting some users on the iOS Pabau GO application, where diagram images within treatment note forms (e.g. facial diagrams used for drawing) do not load as expected.

    This issue does not appear to impact all users or all forms and is limited to treatment notes that include diagram images. Other areas of the application continue to function normally.

    Our team is actively working on the cause and will provide updates as more information becomes available.

Feb 2026 to Apr 2026

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