Pabau - Notice history

All systems operational

Third Party: SendGrid → Mail Sending → API v2 - Operational

Third Party: DigitalOcean → Droplets → LON1 - Operational

Third Party: SendGrid → API - Operational

Third Party: Amazon Web Services → AWS s3-eu-west-1 - Operational

Third Party: Amazon Web Services → AWS s3-us-west-1 - Operational

Notice history

View current status

Nov 2026

No notices reported this month

Oct 2026

No notices reported this month

Sep 2026

Calendar Appointment Times Misaligned
ResolvedDegraded performance22 hours 2 minutes
  • ResolvedUTC

    The issue causing appointment cards to appear misaligned with their scheduled times on the calendar has now been resolved. Appointment times should now display correctly.

  • InvestigatingUTC

    We’re aware of an issue where appointment cards on the calendar may not align correctly with their scheduled time. For example, an appointment booked for 12:00 may appear visually aligned closer to 12:20 on the calendar.

    Our team is investigating the issue and working to resolve it as quickly as possible.

Standard reports might not load the latest data
ResolvedDegraded performance471 hours 38 minutes
  • ResolvedUTC

    The issue affecting report filters and the display of the latest data has now been resolved. Reports, including custom reports, are working as expected.

    We apologise for any inconvenience caused and thank you for your patience while we worked to resolve this issue.

  • MonitoringUTC

    The fix for the reports issue has been released, and reports are now working as expected. We’re continuing to monitor the system to ensure the issue remains fully resolved.

    Thank you for your patience and understanding.

  • UpdateUTC

    We’ve confirmed that the issue with report filters also affects custom reports. Our team is continuing to work on a fix with the highest priority.

    At this time, there is no available workaround for accessing the latest filtered data. We’ll provide another update as soon as the fix is released.

  • IdentifiedUTC

    We’re aware that some reports may not be displaying the latest data when using filters. Our team is working on a fix and will release an update as soon as possible.

    Workaround: In the meantime, you can create a custom report to access the latest data.

Loading Slowness Affecting UK Region
ResolvedDegraded performance

  • Some clients in the UK region experienced slow loading when using Pabau. The issue has now been resolved, and normal performance has been restored.

    We apologise for any inconvenience caused and thank you for your patience.

    UTC
New payment and share links cannot be created
ResolvedMajor outage44 minutes
  • ResolvedUTC
    Resolved. Creating new links has been working normally since 10:47 UTC. Existing links were unaffected throughout. No client data was lost.
  • IdentifiedUTC
    Since 02:11 UTC today, creating a NEW short link — the link used in payment requests, share items and the SMS/email that carry them — is failing. Existing links are unaffected: every link already sent to a client continues to resolve normally. The cause is identified: the database behind the link service has run out of disk space and its primary instance will not accept writes. We are working on recovery now and will update this page as it progresses.

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