Pabau - Notice history

Experiencing partial outage

Pabau Web Application (Desktop/Laptop) - Operational

100% - uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2025100.0% uptime
Jul 2025100.0% uptime
Aug 2025100.0% uptime

Pabau GO (iOS app) - Operational

100% - uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2025100.0% uptime
Jul 2025100.0% uptime
Aug 2025100.0% uptime
100% - uptime

Online Bookings - Operational

100% - uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2025100.0% uptime
Jul 2025100.0% uptime
Aug 2025100.0% uptime

Client Portal - Operational

100% - uptime
Jun 2025 · 100.0%Jul · 100.0%Aug · 100.0%

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Jun 2025100.0% uptime
Jul 2025100.0% uptime
Aug 2025100.0% uptime

Third Party: DigitalOcean → Droplets → LON1 - Operational

Third Party: SendGrid → Mail Sending → API v2 - Operational

Third Party: SendGrid → API - Operational

Third Party: Amazon Web Services → AWS s3-eu-west-1 - Operational

Third Party: Amazon Web Services → AWS s3-us-west-1 - Operational

Notice history

Aug 2025

SMS Sending Unavailable for Clients Outside the UK
  • Investigating
    Investigating

    We are currently experiencing an issue affecting all types of SMS delivery for clients outside of the UK. Messages sent from non-UK clinics may fail or be delayed. Our team is actively investigating the cause and working with our SMS provider to restore normal service as soon as possible. UK SMS delivery remains unaffected.

Email Delivery Delay
  • Resolved
    Resolved

    This incident has been resolved. Queued emails will be sent in the coming 24 hours. All other emails will now send as normal.

    ACTION TO COMPLETE:

    If you have not already done so all businesses should add a verified sender: https://support.pabau.com/en/pabau2/sender-address#how-to-add-a-sender-address

  • Update
    Update

    ACTION: PLEASE ADD A VERIFIED SENDER

    As we continue to work to restore the normal speed of email delivery, we have identified that some emails from non-verified senders are seem to be the most impacted with being queued; this backlog will be be sent when the fixes are applied relating to our upstream email provider. (ongoing)


    If you have a verified sender address, your emails are likely to be unaffected and will likely deliver as normal:

    PLEASE COMPLETE THIS ACTION:

    If you have not already done so all businesses should add a verified sender: https://support.pabau.com/en/pabau2/sender-address#how-to-add-a-sender-address

  • Identified
    Identified
    Our teams have identified the issues causing the slower delivery of emails and are applying the fixes required to get emails sending as normal, we will provide a further update at 12pm GMT.
  • Investigating
    Investigating
    Our teams have identified the issues causing the slower delivery of emails and are applying the fixes required to get emails sending as normal, we will provide a further update at 12pm GMT.
Scheduled Server Maintenance
  • Completed
    August 23, 2025 at 10:15 PM
    Completed
    August 23, 2025 at 10:15 PM
    Maintenance has completed successfully
  • In progress
    August 23, 2025 at 10:00 PM
    In progress
    August 23, 2025 at 10:00 PM
    Maintenance is now in progress
  • Planned
    August 23, 2025 at 10:00 PM
    Planned
    August 23, 2025 at 10:00 PM

    We have scheduled server maintenance every Sunday at 10:00 PM UTC time. This maintenance will last approximately 15 minutes and is intended to improve server performance throughout the week.

Scheduled Server Maintenance
  • Completed
    August 17, 2025 at 8:15 PM
    Completed
    August 17, 2025 at 8:15 PM
    Maintenance has completed successfully
  • In progress
    August 17, 2025 at 8:00 PM
    In progress
    August 17, 2025 at 8:00 PM
    Maintenance is now in progress
  • Planned
    August 17, 2025 at 8:00 PM
    Planned
    August 17, 2025 at 8:00 PM

    We have scheduled server maintenance every Sunday at 10:00 PM UTC time. This maintenance will last approximately 15 minutes and is intended to improve server performance throughout the week.

Prices in POS may revert to 0
  • Resolved
    Resolved
    The issue causing prices in the POS to revert to 0 has been identified and resolved. All systems are now operating normally. We will continue to monitor to ensure stability.
  • Identified
    Identified

    Our team has identified an issue where prices in the POS may revert to 0. We are actively working on a resolution and will provide updates as soon as possible.

Jul 2025

There has been an issue with viewing the payment/invoice on the client card.
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
Staff receiving booking emails despite notifications being disabled
  • Resolved
    Resolved

    The issue causing staff members to receive booking email notifications despite having notifications disabled has now been resolved. Notification settings are once again being respected as configured.

    Thank you for your patience while we worked to fix this.

  • Identified
    Identified

    We are currently investigating an issue where staff members are receiving email notifications about bookings, even though their notifications are disabled in the settings. Our team is working to identify the root cause and implement a fix.

    We apologise for the inconvenience and will provide updates as soon as possible.

Export / Download for Invoice reports feature currently unavailable
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We’re currently experiencing an issue affecting invoice reports. Users are unable to download or export invoice data at this time. Our team has identified the cause and is working to implement a fix. We’ll provide updates as soon as the issue is resolved. Thank you for your understanding.

Temporary issues with loading and downloading attachments/files
  • Update
    Update

    The issue affecting attachment loading and downloads has now been resolved. Files should now attach and download without delays or failures. We’re continuing to monitor performance to ensure stability. Thank you for your patience while we worked to fix this.

  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We’ve identified an issue affecting the download and attachment of files. Users may experience delays when attaching or downloading files, and in some cases, the action may fail entirely. Our team is actively working on a fix, and we’ll provide updates as soon as the issue is resolved. Thank you for your patience.

Jun 2025

Pabau 2 calendar will show blank for 1-2 hours, please use the iOS application.
  • Update
    Update
    The issue with the calendar has been resolved. All appointments are now showing in the Pabau 2 web app which is now back fully operational. As mentioned in a previous update; we have also deployed signifciant upgrades to the calendar code and have seen a speed increase of 3700% on our month view load and an upgrade on day view which is now roughly 90% faster. Although incidents like today are extremely rare - we cannot stress enough how important it is to download the mobile application Pabau Go - it runs on a totally isolated environment and full clinic operations were available via the app/pabau app with restricted calendar. If you have not already done so please urgently download the app: and advise any user of the app to complete the following academy course: We take incidents like this very seriously and the upgrades we have implemented today, as well as being able to isolate the calendar and have all other areas of Pabau working are part of our overall infrastucture and BCP plans, we would encourage all users of Pabau to ensure they also have an up to date BCP which includes being able to revert to our Pabau GO application in these rare situations, as it handles all key customer flows, as well as allows you to process payments in the event the web app is inaccessible for anytime. Thank you for your understanding Pabau Team
  • Resolved
    Resolved
    This incident has been resolved.
  • Update
    Update

    The deployment is in progress, however due to extended quality checks it is taking slightly longer than expected, we hope to be able to re-enable all appointments within the next 30 minutes or so.

    As mentioned in all below updates: Please download the app to access the calendar: https://apps.apple.com/gb/app/pabau-go/id1057335634


    All other aspects of Pabau are working via Desktop/Laptop via app.pabau.com

  • Update
    Update

    The fix to allow calendar entries to show on the web app has failed an internal test and must be redeployed. We expect this to take a further 45minutes - the calendar remains restricted for this period.

    With situations like this - we always look at where we could do better and it has been identified that our calendar was causing the slowness that we have seen today; therefore we have taken the opportunity to deploy some upgrades that we had been working on resulting in:

    A speed increase of 3700% on our month view load.
    and an overall upgrade of 90% faster for day view.

    The effects of the significant upgrade to the calendar will be live with the fix which will allow us to resume the calendar to full functionality and show all appointments.

    On a positive note: we have seen 90% of our clients download and use the mobile app to ensure they have access to and the feedback has been this has been very helpful to:

    View appointments

    Book appointments

    Reschedule appointments

    With this, and all other functionality working via app.pabau.com - we hope we have limited the impact, but of course we apologise for the issues unreservedly and hope you will enjoy the upgrades that we will push shortly.

    Kane - COO

  • Update
    Update

    We are on track to be able to bring the calendar view back in the web version of Pabau 2, in around 45 minutes or so.

    As a reminder, your live calendar can be viewed and appointments can be booked via the ios mobile app, which is an isolated environment and is suggested to use as a backup in the event of any slowness with Pabau 2. https://apps.apple.com/gb/app/pabau-go/id1057335634

    All other aspects of Pabau are working via Desktop/Laptop via app.pabau.com

  • Monitoring
    Monitoring

    For the next 1-2 hours Pabau 2 calendar will appear empty - this is nothing to worry about and all data is in the database. This is due to the calendar being taken offline to resolve the slowness. We expect to get the calendar fully operational within the next 1.5hours. Please use only the iOS app for viewing appointments and booking appointments: https://apps.apple.com/gb/app/pabau-go/id1057335634

    All other parts of Pabau 2 are operational via app.pabau.com.

  • Update
    Update

    We have had to temporarily disable the Pabau 2 calendar which has been identified as causing the slowness across the application.

    As this has been disabled all other aspects of Pabau will work via app.pabau.com ->

    You can still access view and use your Calender to make bookings via the Pabau GO app, please download and use the mobile application here: https://apps.apple.com/gb/app/pabau-go/id1057335634

  • Update
    Update
    While the server reboots take place - 30m -> 1hr. Please ensure you are using the mobile app which will allow you to view your calendar and client cards:
  • Identified
    Identified
    We are aware of some servers reporting slowness and will perform a restart. Some may experience slowness with the calendar and logging in from the web version. If you are impacted please revert to the mobile app for client information / calendar access.

Jun 2025 to Aug 2025

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