Pabau - Notice history

The slowness and reduced speed experienced by some clients when using Pabau have now been resolved. Our team has implemented a fix, and the platform is operating normally again.

Thank you for your patience and understanding while we worked to resolve this.

We've identified the cause of the slowness affecting some clients and our team is now working on a fix. We'll continue to update this page as we make progress toward full resolution.

If you are still experiencing this, you can use our Pabau GO application as an alternative in the meantime: https://apps.apple.com/gb/app/pabau-go/id1057335634

Thank you for your patience and understanding!

The platform slowness experienced earlier has now been resolved, and services are operating normally again.

Thank you for your patience while our team investigated and implemented the fix. We apologise for any inconvenience this may have caused. If you continue to experience any unexpected behaviour, please contact our Support team.

The maintenance has now been completed, and the slower-than-normal performance has been resolved.

All services are operating normally again. We sincerely apologise for the disruption and thank you for your patience while we worked to restore normal performance. We will continue to monitor the platform to ensure continued stability.

We have identified the cause of the slower-than-normal performance and are preparing to implement a fix.

To complete this, Pabau will be unavailable for approximately 10 minutes while the update is applied. We apologise for the interruption and appreciate your patience as we work to restore normal performance.

Our team have resolved the 2002 error that some users were seeing on the iOS app. Later today the app will be updated for anyone who has had issues with consent forms or the new pipelines. As soon as it is available in the app store please update to the newest version which includes:

What's New:
New Features:
• Aftercare Pathways: skip steps with PIN approval, re-open completed pathways to add photos, "Set up later" for deleted forms, skipped-step badges
• Client photos: continuous capture, background uploads, delete, and web sync
• Self Pay deposits now send a payment link instead of creating an unpaid invoice

Bug Fixes:
• Booking failures now show clear error popups (roster pre-check, deposit-gate fixes)
• Forms: fixed ordering, saving, previewing, and listings; medical history template picker; DOB/phone answers saved in correct format
• Mandatory appointment custom fields are now visible and enforced
• POS: inactive services filtered out; fixed crash when company has no POS settings
• Tap to Pay: terminal location no longer hardcoded to GB
• Prescriptions: correct doctor names/fields; drug lot expiry and save fixes
• Leads screen now respects company currency
• ePaper forms from calendar sidebar open correctly

Improvements:
• Calendar performance: smoother horizontal scrolling
• Fixed memory crash on large accounts (older iPads)

Please continue to report any feedback or any challenges via taking a screenshot as this goes to the team for auto triage and is the only way to report app issues.

The issue affecting medical forms on the Pabau GO app has now been resolved.

To ensure the fix is applied correctly, please update Pabau GO to version 7.0.3 via the App Store:
https://apps.apple.com/gb/app/pabau-go/id1057335634

What’s New in 7.0.3

New Features
• Aftercare Pathways improvements, including PIN-approved step skipping, re-opening completed pathways to add photos, “Set up later” for deleted forms, and skipped-step indicators
• Enhanced client photo management with continuous capture, background uploads, delete functionality, and web sync support
• Self Pay deposits now generate a payment link instead of creating an unpaid invoice

Bug Fixes
• Improved booking failure handling with clearer error messages and roster/deposit validation fixes
• Forms improvements covering ordering, saving, previews, listings, medical history template selection, and correct formatting for DOB and phone number responses
• Mandatory appointment custom fields are now displayed and properly enforced
• POS improvements, including filtering inactive services and resolving crashes when POS settings are missing
• Tap to Pay terminal location is no longer restricted to GB
• Prescription fixes for doctor information, drug lot expiry handling, and save reliability
• Leads screen now correctly reflects the company currency
• ePaper forms launched from the calendar sidebar now open correctly

Performance & Improvements
• Smoother horizontal scrolling within the calendar
• Resolved memory-related crashes impacting larger accounts, particularly on older iPads

Please continue to report any issues or feedback directly via the in-app screenshot reporting feature. This sends information directly to our team for automatic triage and remains the fastest and most effective way to report app-related issues.