Pabau - Notice history

All systems operational

Pabau Web Application (Desktop/Laptop) - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025100.0% uptime
Sep 2025100.0% uptime
Oct 2025100.0% uptime

Pabau GO (iOS app) - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025100.0% uptime
Sep 2025100.0% uptime
Oct 2025100.0% uptime
100% - uptime

Online Bookings - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025100.0% uptime
Sep 2025100.0% uptime
Oct 2025100.0% uptime

Client Portal - Operational

100% - uptime
Aug 2025 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2025100.0% uptime
Sep 2025100.0% uptime
Oct 2025100.0% uptime

Third Party: DigitalOcean → Droplets → LON1 - Operational

Third Party: SendGrid → Mail Sending → API v2 - Operational

Third Party: SendGrid → API - Operational

Third Party: Amazon Web Services → AWS s3-eu-west-1 - Operational

Third Party: Amazon Web Services → AWS s3-us-west-1 - Operational

Notice history

Oct 2025

System Reboot in Progress
  • Resolved
    Resolved

    The system reboot has been successfully completed, and all services are now operating normally.

    The Pabau GO iOS app was unaffected. We recommend downloading it here to stay connected even during maintenance periods.

  • Identified
    Identified

    The system is currently rebooting and will be back online in a few minutes. Some temporary slowness may be experienced during this time. We apologize for the inconvenience and appreciate your patience.

Slow Loading on Web Version
  • Resolved
    Resolved

    The earlier issue causing slow loading on the web version of Pabau has been resolved. All systems are now operating normally. Thank you for your patience.

  • Identified
    Identified

    We’re currently experiencing slow loading times on the web version of Pabau. Our team is investigating the issue and expects it to be resolved within approximately 10 minutes. Pabau GO application is not affected.

Issue with Pabau GO iOS – Client Cards and Journey Steps Unavailable
  • Resolved
    Resolved

    The issue affecting the Pabau GO iOS application when accessing client cards and Journey steps has now been fully resolved. All services are operating normally. Thank you for your patience.

  • Identified
    Identified

    A fix is currently being deployed and is expected to be live in approximately 1 hour. The web version remains unaffected. We will confirm once the fix has been released.

  • Investigating
    Investigating

    We are currently investigating an issue affecting the Pabau GO iOS application. Users may experience problems when attempting to access client cards or progress through the Journey steps.

    Please note, the web version remains unaffected and continues to operate as normal.

    Our team is actively working on resolving this, and we will provide updates as soon as more information is available.

Sep 2025

Point of Sale Slowness / Failure
  • Resolved
    Resolved

    The issue affecting Point of Sale performance for some clinics has been resolved. Functionality is now fully restored. We apologize for any disruption caused and appreciate your patience while we worked on this.

  • Identified
    Identified

    We are currently investigating reports that some clinics may be experiencing slowness or failures with the Point of Sale. Our team is actively looking into the issue and will provide updates as soon as possible.

Video Conferencing Feature Temporarily Unavailable
  • Resolved
    Resolved

    The issue with the video conferencing feature has been fixed, and the service is now fully operational. Thank you for your patience while we worked on this.

  • Identified
    Identified

    We are currently experiencing an issue where the video conferencing feature is unavailable. Our team is actively working on resolving this and restoring full functionality as soon as possible. We apologise for any inconvenience caused and will provide updates as we make progress.

Aug 2025

Prices in POS may revert to 0
  • Resolved
    Resolved
    The issue causing prices in the POS to revert to 0 has been identified and resolved. All systems are now operating normally. We will continue to monitor to ensure stability.
  • Identified
    Identified

    Our team has identified an issue where prices in the POS may revert to 0. We are actively working on a resolution and will provide updates as soon as possible.

Aug 2025 to Oct 2025

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