Pabau - Notice history

Pabau Web Application (Desktop/Laptop) experiencing degraded performance

Pabau Web Application (Desktop/Laptop) - Degraded performance

100% - uptime
Oct 2025 · 100.0%Nov · 99.94%Dec · 100.0%

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Oct 2025100.0% uptime
Nov 202599.94% uptime
Dec 2025100.0% uptime

Pabau GO (iOS app) - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2025100.0% uptime
Nov 2025100.0% uptime
Dec 2025100.0% uptime

Echo AI - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2025100.0% uptime
Nov 2025100.0% uptime
Dec 2025100.0% uptime

Log in - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2025100.0% uptime
Nov 2025100.0% uptime
Dec 2025100.0% uptime

Third Party: SendGrid → Mail Sending → API v2 - Operational

100% - uptime

Online Bookings - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2025100.0% uptime
Nov 2025100.0% uptime
Dec 2025100.0% uptime

Client Portal - Operational

100% - uptime
Oct 2025 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2025100.0% uptime
Nov 2025100.0% uptime
Dec 2025100.0% uptime

Third Party: DigitalOcean → Droplets → LON1 - Operational

Third Party: SendGrid → API - Operational

Third Party: Amazon Web Services → AWS s3-eu-west-1 - Operational

Third Party: Amazon Web Services → AWS s3-us-west-1 - Operational

Notice history

Dec 2025

Unable to Save AI Dictations in Pabau GO iOS
  • Resolved
    Resolved

    The issue has been resolved. Problems affecting AI dictations and the ability to view photos in the Pabau GO iOS app have now been fixed, and the app is functioning as expected.

    Thank you for your patience, and apologies for the inconvenience caused.

  • Investigating
    Investigating

    We are currently investigating an issue where users are unable to save AI dictations in the Pabau GO iOS app. When attempting to save a dictation, an internal error is displayed. We apologise for the inconvenience caused and will keep you informed with further updates.

Body Chart images are currently unavailable.
  • Investigating
    Investigating

    The Body Chart template images are currently unavailable. Our team is investigating and reviewing potential solutions.

    We will share further updates here as soon as they become available.

Nov 2025

Slow loading on Web Version
  • Resolved
    Resolved

    The web application speed is now optimal.

    Please always have the iOS app downloaded which was unaffected: https://apps.apple.com/gb/app/pabau-go/id1057335634

  • Monitoring
    Monitoring

    We are rebooting some of our services to get the speed back to normal - a weekend upgrade failed and has been reverted. We expect the speed to return to normal in the next 5-10 minutes on the web application. Please ensure you have the Pabau GO app installed to revert to in instances of slow loading: https://apps.apple.com/gb/app/pabau-go/id1057335634

  • Investigating
    Investigating

Cloudflare Global Outage – Pabau Services Restored
  • Update
    Update

    Although the incident was quickly resolved by our engineers to allow Pabau to operate as normal - we wanted to share with you the effect that today;s incident has had (and continues to have) across the internet. This is the second incident we have seen this month where a third party provider has had an impact on our services - with the AWS outage also effecting global internet services a few weeks ago. You can read about todays issue here: https://www.bbc.co.uk/news/articles/c629pny4gl7o

    As a post-mortem - although we cannot account for issues like this, we are happy to report that due to the very quick actions of our engineers, the impact on Pabau was very limited - as we immediately de-coupled cloudflare from our tech stack; when it is safe to do so, we will restore the Cloudflare service which offers added protection to our infrastructure.

  • Resolved
    Resolved

    We have temporarily removed Cloudflare from our infrastructure, meaning Pabau services are now fully operational again. This was a global Cloudflare outage affecting thousands of websites, but thanks to the quick actions of our engineering team, all Pabau services were restored immediately.

    Once Cloudflare resolves the issue on their side, we will safely reactivate it.

Slow Loading on Web Version
  • Resolved
    Resolved

    A further fix has been made and we expect no further speed issues

    The ​Pabau GO iOS app was unaffected​, and we recommend all businesses Download it here and use it as a backup service if required.

  • Monitoring
    Monitoring

    We are seeing some more reports again of slowness/login issues. Our team are investigating and we will be restoring services as soon as possible.

    The ​Pabau GO iOS app is unaffected​, and we recommend using it in the meantime: Download here

  • Resolved
    Resolved

    This incident with the slow speeds has now been fully resolved - the speed of the web app has returned to normal.

    ISSUE: The incident was caused by one of our nodes detaching from our cluster and which resulted in the other nodes being overloaded. We have created a fix for this so that it cannot happen in the future.

    Please note all speed & functionality is normal in the Pabau GO iOS app and we recommend using this as a backup service if there is ever any instances of slow loading on the web application. You can Download the iOS app here and can login with your normal Pabau credentials.

  • Monitoring
    Monitoring

    The fix for the slow speed is being deployed and we expect speeds to return back to normal on the web version in the next few minutes.

    Please note all speed & functionality is normal in the Pabau GO iOS app and we recommend using as a backup service. You can Download it here and can login with your normal Pabau credentials.

  • Investigating
    Investigating

    We’re investigating reports of slow loading on the web version of Pabau. The Pabau GO iOS app is unaffected, and we recommend using it in the meantime: Download here

    We’re working to restore normal speed as soon as possible.

Temporary Issue Affecting Email Sending
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Email sending has resumed, however, messages may still be delivered with some delay. Our team continues to monitor performance closely to ensure full restoration of normal delivery speed.

  • Investigating
    Investigating

    We are currently experiencing an issue affecting email delivery. Some outgoing emails may be delayed or fail to send. Our engineering team is actively investigating the problem and working to restore full functionality as soon as possible. We apologise for the inconvenience and will continue to keep you updated.

Echo AI Error in Consultation Mode
  • Resolved
    Resolved

    The issue causing Echo AI to display an error in Consultation Mode has been fully resolved. Functionality has been restored, and the feature is now operating as expected. We appreciate your patience and understanding while this was addressed.

  • Identified
    Identified

    We are currently investigating an issue where Echo AI displays an error when used in Consultation Mode. Our team is working to identify the cause and restore normal functionality as soon as possible.

Oct 2025

System Reboot in Progress
  • Resolved
    Resolved

    The system reboot has been successfully completed, and all services are now operating normally.

    The Pabau GO iOS app was unaffected. We recommend downloading it here to stay connected even during maintenance periods.

  • Identified
    Identified

    The system is currently rebooting and will be back online in a few minutes. Some temporary slowness may be experienced during this time. We apologize for the inconvenience and appreciate your patience.

Issue with Pabau GO iOS – Client Cards and Journey Steps Unavailable
  • Resolved
    Resolved

    The issue affecting the Pabau GO iOS application when accessing client cards and Journey steps has now been fully resolved. All services are operating normally. Thank you for your patience.

  • Identified
    Identified

    A fix is currently being deployed and is expected to be live in approximately 1 hour. The web version remains unaffected. We will confirm once the fix has been released.

  • Investigating
    Investigating

    We are currently investigating an issue affecting the Pabau GO iOS application. Users may experience problems when attempting to access client cards or progress through the Journey steps.

    Please note, the web version remains unaffected and continues to operate as normal.

    Our team is actively working on resolving this, and we will provide updates as soon as more information is available.

Oct 2025 to Dec 2025

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