Pabau - Some Users Affected: Diagrams Not Loading in Treatment Notes on the iOS Pabau GO application – Incident details

All systems operational

Some Users Affected: Diagrams Not Loading in Treatment Notes on the iOS Pabau GO application

Resolved
Degraded performance
Started about 1 month agoLasted 28 days

Affected

Pabau GO (iOS app)

Degraded performance from 8:44 AM to 12:25 PM

Updates
  • Resolved
    Resolved

    The issue affecting some users on the iOS Pabau GO application, where diagram images within treatment note forms (such as facial diagrams used for drawing) were not loading as expected, has now been resolved.

    This issue was limited to certain treatment notes containing diagram images and did not affect all users or other areas of the application. A fix has been implemented, and the diagrams should now load normally in the affected forms.

    We will continue to monitor the system to ensure everything remains stable. If you experience any further issues, please contact our support team.

  • Identified
    Identified

    We have identified an issue affecting some users on the iOS Pabau GO application, where diagram images within treatment note forms (e.g. facial diagrams used for drawing) do not load as expected.

    This issue does not appear to impact all users or all forms and is limited to treatment notes that include diagram images. Other areas of the application continue to function normally.

    Our team is actively working on the cause and will provide updates as more information becomes available.