Pabau - Notice history

All systems operational

Pabau Web Application (Desktop/Laptop) - Operational

100% - uptime
Mar 2026 · 100.0%Apr · 100.0%May · 100.0%
Mar 2026100.0% uptime
Apr 2026100.0% uptime
May 2026100.0% uptime

Pabau GO (iOS app) - Operational

100% - uptime
Mar 2026 · 100.0%Apr · 100.0%May · 100.0%
Mar 2026100.0% uptime
Apr 2026100.0% uptime
May 2026100.0% uptime

Echo AI - Operational

100% - uptime
Mar 2026 · 100.0%Apr · 100.0%May · 100.0%
Mar 2026100.0% uptime
Apr 2026100.0% uptime
May 2026100.0% uptime

Log in - Operational

100% - uptime
Mar 2026 · 100.0%Apr · 100.0%May · 98.92%
Mar 2026100.0% uptime
Apr 2026100.0% uptime
May 202698.92% uptime

Third Party: SendGrid → Mail Sending → API v2 - Operational

100% - uptime

Online Bookings - Operational

100% - uptime
Mar 2026 · 100.0%Apr · 100.0%May · 100.0%
Mar 2026100.0% uptime
Apr 2026100.0% uptime
May 2026100.0% uptime

Client Portal - Operational

100% - uptime
Mar 2026 · 100.0%Apr · 100.0%May · 100.0%
Mar 2026100.0% uptime
Apr 2026100.0% uptime
May 2026100.0% uptime

Third Party: DigitalOcean → Droplets → LON1 - Operational

Third Party: SendGrid → API - Operational

Third Party: Amazon Web Services → AWS s3-eu-west-1 - Operational

Third Party: Amazon Web Services → AWS s3-us-west-1 - Operational

Notice history

May 2026

Issues Receiving 2FA Verification Codes
  • Resolved
    Resolved

    The issue affecting 2FA verification code delivery has now been resolved.

    As part of the mitigation, 2FA was temporarily disabled to allow users to log in while we worked on a fix. 2FA has now been re-enabled, and verification codes will once again be required during login.

    We apologise for the inconvenience caused and appreciate your patience.

  • Identified
    Identified

    We have temporarily removed 2FA requirements, allowing users to log in successfully while we continue investigating the issue with verification code delivery.

  • Investigating
    Investigating

    We are currently investigating an issue affecting login attempts. Some users are unable to log in because 2FA verification codes are not being received as expected.

    Our team is actively investigating the issue and working towards a resolution. In the meantime, users can continue accessing the platform via the Pabau GO app.

    We apologise for the inconvenience and will provide further updates as soon as more information becomes available.

Apr 2026

Email Sender Creation and Sending Address Issue
  • Resolved
    Resolved

    We have now resolved the issue affecting email sender functionality.

    Verified sender addresses are once again being saved correctly, and outbound communications, including automations and newsletters, are now being sent from the correct verified sender address as expected.

  • Identified
    Identified

    We have identified an issue affecting email sender functionality.

    Users may see a confirmation message indicating that a new email sender has been successfully created, but the sender is not actually being saved. Additionally, for accounts with an already verified email sender, outbound communications, such as automations and newsletters, are sent from noreply@pabau.com instead of the verified sender address.

    Both issues are related and are being addressed under the same fix, which is currently in its final stages.

Mar 2026

System Slowness
  • Resolved
    Resolved

    The performance issues that were causing slowness across the system have now been fully resolved. Our team identified the root cause and implemented the necessary fixes to restore normal system performance.

    We are continuing to monitor the platform closely to ensure stability and prevent recurrence. We appreciate your patience and understanding while we worked on resolving this issue.

    Please note that the Pabau GO iOS app remained fully operational throughout the incident and was not affected.

    If you continue to experience any issues, please contact our support team.

  • Monitoring
    Monitoring

    A fix has now been applied to address the slow loading on the Pabau web application.

    We’ll continue to closely monitor performance to ensure everything remains stable. Thank you for your patience while we worked through this.

  • Investigating
    Investigating

    We are currently aware of performance issues causing system-wide slowness. Our team is actively investigating the root cause and working to restore normal performance as quickly as possible.

    Please note that the Pabau GO app is functioning normally and is not affected by this issue. You can access it HERE

    We will provide further updates as soon as more information becomes available.

Mar 2026 to May 2026

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