Pabau - Staff receiving booking emails despite notifications being disabled – Incident details

Staff Member Notifications experiencing degraded performance

Staff receiving booking emails despite notifications being disabled

Identified
Degraded performance
Started about 8 hours ago

Affected

Communications

Degraded performance from 2:07 PM to 12:00 AM

Staff Member Notifications

Degraded performance from 2:07 PM to 12:00 AM

Updates
  • Identified
    Identified

    We are currently investigating an issue where staff members are receiving email notifications about bookings, even though their notifications are disabled in the settings. Our team is working to identify the root cause and implement a fix.

    We apologise for the inconvenience and will provide updates as soon as possible.