Pabau - Staff receiving booking emails despite notifications being disabled – Incident details

All systems operational

Staff receiving booking emails despite notifications being disabled

Resolved
Degraded performance
Started about 2 months agoLasted 3 days

Affected

Communications

Degraded performance from 2:07 PM to 9:35 AM

Staff Member Notifications

Degraded performance from 2:07 PM to 9:35 AM

Updates
  • Resolved
    Resolved

    The issue causing staff members to receive booking email notifications despite having notifications disabled has now been resolved. Notification settings are once again being respected as configured.

    Thank you for your patience while we worked to fix this.

  • Identified
    Identified

    We are currently investigating an issue where staff members are receiving email notifications about bookings, even though their notifications are disabled in the settings. Our team is working to identify the root cause and implement a fix.

    We apologise for the inconvenience and will provide updates as soon as possible.