Our team have continued and will continue to work into the night to address the root cause of the speed issues that affected some Pabau 2 users today. For now we have taken the following steps:

Disabled the team report

Temporarily disabled the charting within reports
Patched some potential root causes

and we will be adding further servers to our infrastructure this evening.

As of now, for the last couple of hours all services have been at full speed and operational, however we have seen instances today where the services have dropped speeds throughout the day.

We are hoping our fixes above will resolve the issues, as well as the further upgrades and deployments we plan this evening, however we would also advise for caution:

Diary: We suggest that you print out your diary for tomorrow in case we encounter any issues - https://app.pabau.com/calendar?confirmation_mode=sent

If you take payments from clients, and you struggle to take payment or have not been able to take payment today we would advise sending self pay links or using self pay. We would also advise if you use the terminal to connect it to the app - as terminal app payments, and the app itself have been unaffected by today's speed issues.

We are truly sorry about the issues you have faced today, it is not lost on us that you trust us to help run your business and we are disappointed that the speed issues some of you faced today for several hours would have caused operational issues.

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Some users are experiencing slow loading of Pabau 2 - the server will be restarted to restore speed and will likely take 10 minutes to complete.