Pabau - New payment and share links cannot be created – Incident details

All systems operational

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New payment and share links cannot be created

ResolvedMajor outage44 minutes

Affected

  • ResolvedUTC
    Resolved. Creating new links has been working normally since 10:47 UTC. Existing links were unaffected throughout. No client data was lost.
  • IdentifiedUTC
    Since 02:11 UTC today, creating a NEW short link — the link used in payment requests, share items and the SMS/email that carry them — is failing. Existing links are unaffected: every link already sent to a client continues to resolve normally. The cause is identified: the database behind the link service has run out of disk space and its primary instance will not accept writes. We are working on recovery now and will update this page as it progresses.