Pabau - Capture Forms – Leads Not Being Generated – Incident details

All systems operational

Capture Forms – Leads Not Being Generated

Resolved
Degraded performance
Started 3 months agoLasted 4 days

Affected

Leads

Degraded performance from 2:45 PM to 9:45 AM

Lead Capture Form

Degraded performance from 2:45 PM to 9:45 AM

Updates
  • Resolved
    UTC
    Resolved

    The issue affecting capture form submissions and lead generation has now been resolved. Submissions are once again generating leads in the Leads section as expected.

  • Investigating
    UTC
    Investigating

    We have identified an issue where capture form submissions are completing successfully, but leads are not being generated in the Leads section as expected.

    Our team is actively working on a fix. We are also investigating the impact on submissions made during the affected period and will provide a further update as soon as possible. We apologise for any inconvenience this may cause.